Monday, 10 December 2018

Chinese internet retail scam

I recently saw an advertisement pop up on Facebook offering the Cosmo Intelligent Robot.  Click on this link to see the video https://www.youtube.com/watch?v=PA_MaSWMC9Y

This is a scam by Everyonedays who have scammed many, many people by advertsing Cosmo Intelligent Robot, but sending the item in the following image.  This is a plastic doll that does nothing but say something in Chinese while its eyes flash.  That's it.  No intelligence, no movement, nothing.  Notice on the packaging that they've stated that the item in the package is only worth US$5.  I paid NZ$51.




The following are screenshots of the purchase and shipping confirmation.


The following are a few more screenshots related to this company and my purchase.



Here's a link to their website http://www.everyonedays.com/sale/index


The following is my correspondence between them and myself.  Read the email from the bottom up as each new email is added to the top.  I managed to get a full refund only by sheer perseverence by emailing them constantly over a six week period.  They pushed my patience hoping I would fold and either give up altogether, or just accept their 65% refund.


Mason Torrey
Dec 11, 14:54 CST
Thank you.  I appreciate you coming to a reasonable agreement.

Kind regards,

Mason


##- Please type your reply above this line -##
Your request (#1223) has been updated. To add additional comments, reply to this email or click the link below:

TAN (jiahong)
Dec 11, 09:52 CST
Dear Customer,
Thanks for your message.
We will give you a full refund in 7-15 business days. Please note that.
We are really really so sorry for the unhappy experience. Please kindly accept our sincerely apologize again.
Evelyn



Mason Torrey
Dec 10, 10:59 CST
As in have stated, I never received the product I ordered.  I made no mistake, you made the mistake.  You're responsible for fixing the mistake, not me.


TAN (jiahong)
Dec 10, 10:54 CST
Dear Customer,
We are so sorry that if you want a full refund,you must send it back to us,we will refund you after we receive it.

Best regards,
Evelyn

Mason Torrey
Dec 8, 16:28 CST
No, not 65%.  You owe me a 100% refund since I never received the product.



Sent from my Samsung Galaxy smartphone.

-------- Original message --------
Date: 8/12/18 3:25 PM (GMT+12:00)
To: Mason Torrey <torreynz@gmail.com>
Subject: [jiahong] Re: Fwd: Congratulations on your order


TAN (jiahong)
Dec 8, 10:25 CST
Dear Customer,
Thanks for your message.
We will give you a 65% refund in 7-15 business days.
Refund to the payment method of the product you purchased at the time.
Please note that.
We are really really so sorry for the unhappy experience. Please kindly accept our sincerely apologize again.
Evelyn

Mason Torrey
Dec 8, 06:17 CST
How do I get the refund?


TAN (jiahong)
Dec 3, 10:25 CST
Dear Customer,

How about accepting a compromise to keep the item and gain a 65% refund?Are you agree it?
Best regards,
Evelyn

Mason Torrey
Nov 30, 10:41 CST
Give me a refund. If you want the cheap piece of plastic back, you pay shipping.


TAN (jiahong)
Nov 30, 10:33 CST
Dear Customer,
We are so sorry that the goods you received can not meet your satisfaction.
If you send the item back to us, the shipping costs are expensive.
How about accepting a compromise to keep the item and gain a 65% refund?If you want a full refund,you must send it back to us,we will refund you after we receive it.
Best regards,
Evelyn

Mason Torrey
Nov 30, 03:20 CST
I didn't ask you to send a plastic doll.  If you want it back, you pay the shipping.  I paid for Cosmo Intelligent Robot and you never sent it.  Either you send it to me, or give me a full refund for the goods that I never received.


TAN (jiahong)
Nov 29, 10:33 CST
Dear Customer,
We are so sorry for that if you want a full refund,you must send it back to us,we will refund you after we receive it.
If you have any decision, please feel free to contact us, we are more than happy to serve.
Have a nice day!

Mason Torrey
Nov 28, 11:11 CST
Because you refuse to give me a full refund despite the fact that you scammed me, I'm taking this to the media so everyone is warned about your scam.  I'll provide the screenshots of what you promised to send me and also these emails that prove that you refuse to refund me in full.


TAN (jiahong)
Nov 28, 10:42 CST
Dear Customer,
We are so sorry that the goods you received can not meet your satisfaction.
If you send the item back to us, the shipping costs are expensive.
How about accepting a compromise to keep the item and gain a 65% refund?We are sorry that this is the highest refund we can give you.If you want a full refund,please send it back to us,we will full refund you after we receive it.
Best regards,
Evelyn

Mason Torrey
Nov 27, 10:27 CST
Because you will not refund my money and you are deceptive and take money from people for items that don't exist, I'm informing our country's media so they can warn everyone else about this scam so no one else is taken advantage of by you.

TAN (jiahong)
Nov 27, 09:43 CST
Dear Buyer,
We are so sorry that the goods you received can not meet your satisfaction.
This is our return policy:

Please return it to the following address:
Room 309,Lvchuangyungu Building ,Gaoxin North 6th Road, Nanshan District, Shenzhen, Guangdong, China 518000
Please note that you have to pay the shipping fee. We will full refund you after we receive it.And after you have sent out the parcel ,we hope you can provide us with a logistics number for us to check .
If you have any questions, please feel free to contact us, we are more than happy to serve.
Have a nice day!
Evelyn

Mason Torrey
Nov 26, 16:59 CST

You advertised the Cosmo Robot.  I watched the video and read the advertisement which showed and described the Cosmo robot.  You sent me a doll in the shape of a robot.  I can buy a doll like this in a store for less that $2.  You are deceptive and you continue to lie about this.  I expect a full refund.  If you want this $2 piece of plastic to be returned, you pay the shipping cost.  It's your fault that this has happened, not mine.




-------- Original message --------
Date: 26/11/18 3:17 PM (GMT+12:00)
To: Mason Torrey <torreynz@gmail.com>
Subject: [jiahong] Re: Fwd: Congratulations on your order


TAN (jiahong)
Nov 26, 10:17 CST
Dear Customer,
We are so sorry for that the goods you received can not meet your satisfaction. And if you do not need this any more. You can return it back. But you have to pay the shipping fee. We will full refund you after we receive it. Please keep it original,don't effect the second sale.We are very sorry for your inconvenience.
If you have any decision, please feel free to contact us, we are more than happy to serve.
Have a nice day!

Mason Torrey
Nov 23, 19:37 CST
Your reply is definitely not acceptable. Through your false advertising I ordered the Cosmo fully functional robot.  You're advertisement included a video of the Cosmo robot and specified what was included with the purchase which was the Cosmo intelligent robot, the three cubes and instructions on how to interact with the robot.  What you sent me wasn't a robot at all.  You sent a doll in the shape of a robot which I can buy from a store for less than $2. I expect a full refund.


CSR8 (jiahong)
Nov 23, 18:57 CST
Dear customer,

You can choose to return the goods to us.

We will give you a full refund.

But you need to pay the shipping cost because our company does not support free returns and exchanges.

You can also accept our apologies and we will refund 60% for you,
Waiting for your reply and Have a nice day.
If you think this solution is not acceptable, please contact us and we will try our best to serve you.
Best regards,

Mason Torrey
Nov 23, 14:33 CST
Stop lying about the advertisement.  Your advertisement was for Cosmo robot.  You sent me a cheap toy.  Give me a refund.


CSR8 (jiahong)
Nov 23, 14:27 CST
Dear Customer
The product you receive is the product in the advertisement. The pictures in the advertisement are post-processed. It is normal to have a difference with the actual object.
Sorry for your dissatisfaction with our product.

As for the rule of Paypal,you need to return the item to us,and pay for the freight,this fee may beyond 10 USD,received the money after we received the item.

So to avoid those troubles,how about we refund you 50%,and you can keep the item.OK?

Please let us know your decision,we will process accordingly.

Best regards

Customer Service


Mason Torrey
Nov 23, 12:56 CST
This is your fault that I should receive a refund, not mine.  You didn't send what I ordered.


CSR8 (jiahong)
Nov 23, 11:10 CST
Dear customer,

You can choose to return the goods to us.

We will give you a full refund.

But you need to pay the shipping cost because our company does not support free returns and exchanges.

You can also accept our apologies and we will refund 50% for you, you can give it to your friends or family as a gift, ok ?
Or simply resell it if you could find someone who needs it.
If you still need the original item, you can make a new order after refund
Waiting for your reply and Have a nice day.
If you think this solution is not acceptable, please contact us and we will try our best to serve you.
Best regards,

Mason Torrey
Nov 21, 11:59 CST


Attachment(s)

TAN (jiahong)
Nov 19, 10:13 CST
Dear Customer,

We are sorry that we didn’t receive what you sent pictures,please try it again.

Have a nice day!
Evelyn

Mason Torrey
Nov 18, 10:08 CST
I sent you the invoice already.  I expect a full refund.  That fact that you don't resend items isn't my problem.  Your advertisement was a lie so you are responsible to refund me in full.


TAN (jiahong)
Nov 18, 09:40 CST
Dear Customer,
Can you provide your Invoice ID(Like c.XXXXXXX.1) when you purchased it?Or provide the delivery tracking number on the package label.
We are so sorry for that the goods you received can not meet your satisfaction. As our company don’t support to resend the item. How about accepting a compromise to keep the item and gain a 25% refund?
If you have any questions, please feel free to contact us, we are more than happy to serve.
Have a nice day!
Evelyn

Mason Torrey
Nov 18, 08:23 CST
I've sent photos as you requested.  I'm still waiting for my refund.


TAN (jiahong)
Nov 10, 10:19 CST
Dear customer,
We are sorry that can you provide some pictures for us?We need to check it.
Have a nice day!
Evelyn

Mason Torrey
Nov 9, 16:52 CST
So what's happening?  Are you going to refund my money since you lied to me about the product I purchased?



Sent from my Samsung Galaxy smartphone.

-------- Original message --------
Date: 2/11/18 7:26 PM (GMT+12:00)
To: Mason Torrey <torreynz@gmail.com>
Subject: [Request received]


TAN (jiahong)
Nov 8, 16:05 CST
Dear customer,
Thanks for contacting us ,
We feel so sorry for that trouble caused to you,
Could you please do us a favor to provide us some pictures(with the shipping label and product ID on the package) to show what do you receive and the screenshot of your order info(with your order number) ?
Please kindly upload the picture to the airbridge link: https://www.myairbridge.com/en/eng/
The step to upload:
1)open the link, then click"send date using link"
2)then choose the picture need to send to us
3)then click" send"
4)finally send us the linkage to us after uploading completed
We will check the problem and will give you good solution after confirmed
Really appreciate and hope to hear from you soon!
Have a nice day.
Evelyn

Mason Torrey
Nov 2, 14:26 CST


Hi there,

I orded the Cosmo Intelligent Robot as shown below.  What arrived is something completely different and I'm not happy.  I would like a refund.  

Regards,

Mason Torrey

---------- Forwarded message ---------
From: everyonedays@emailcxs.com <everyonedays@emailcxs.com>
Date: Sat, Oct 13, 2018 at 10:06 AM
Subject: Congratulations on your order
To: torreynz@gmail.com <torreynz@gmail.com>


Dear Mason Torrey

Thank you so much for your great support on us.
Goods are ready for shipment.Usually it takes about 7-12 days for the item to reach you.

Cozmo Intelligent Robot
Color:White
$ 34.98
x 1

Product
$34.98
Shipping
0

Total
$34.98
Payment method
Credit
Any question, feel free to contact us and we will reach you at the soonest.
Have a nice day!
Best Regards
Mason Torrey
Need help? Reach us anytime at everyonedays@emailcxs.com
Copyright 2018 everyonedays. All Rights Reserved.
This email is a service from jiahong. Delivered by Zendesk
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